Wasted

Anna & I wasted the entire day at home waiting for Qtel. I called twice to ask if they could give me a window, the techinician's number, ANYTHING. Nope, the customer service people have no way of knowing anything about what the technicians are doing except that "they are out working from 7 AM to 8 PM and will call 10 minutes before they are coming to your house." So we sat and waited because I wasn't willing to go out and have to reschedule because there's no way I could go anywhere and be back in 10 minutes. Actually, Anna didn't seem to mind but I was (am) seriously irritated. When I called at 5 PM, the Qtel woman told me that "if the technician doesn't come tonight, they will be there in the morning for sure." And why am I supposed to believe her?