I don't know how he did it; Craig must be Super Man! He called Qtel yesterday afternoon and they were at our house at 8:15 this morning to fix our phone.
Then Craig stayed home from work today because I was feeling way too sick to take care of Anna (or heck, even myself!) and he got her to take a nap from 1-3 without hours of talking beforehand. Now they're off having fun at the park while I'm still resting.
To be fair, Craig did give me this cold/flu so he does have some flaws. However, I am never calling Qtel again, that is officially his job.
I have even noticed in the good old USA that men get results when women don't, but particularly in your location, women might not get the same respect. So glad you got it taken care of but sorry to hear that you got sick. Hope you are feeling better.