We've had our home phone working just fine since arrival. A week and a half ago our neighbors moved out and our phone number mysteriously stopped working. I really don't like calling Qtel, it makes my blood boil just thinking about it so I did not call while Craig was out of town last week. I just got off of the phone for the third time and have passed the task off to Craig because I am not emotionally stable enough to deal with Qtel. Here is what happened.
Becky to Qtel #1:
Becky: Listens to series of prompts and chooses English, landline, problems (or some similar wording, you get the point).
Qtel Operator: Qtel greeting
Becky: Hello, our landline is not working.
Qtel Operator: Can you hold on a second?
(not put on hold, operator doesn't come back after a reasonable amount of time for having absolutely no information from me--she hasn't even asked the phone number!)
I hang up.
Becky to Qtel #2:
Becky: Goes through the prompts again.
Qtel Operator: Qtel greeting.
Becky: Hello, our landline is not working.
Qtel Operator: What is the number?
(so we're getting somewhere this time—at least she asked the phone number!)
I proceed to tell her our Internet is fine but the phone is not, she says I have to call back and choose the prompts for ADSL repairs even though there is "nothing wrong" with our DSL. I repeat this information because it sounds wildly incorrect.
Becky to Qtel #3:
Becky goes through prompts as instructed by Operator #2 and explains the problem to Operator #3.
Qtel Operator: I can't help you with landline problems. He tells me I need to follow the prompts that lead me right back to Operators #1 & 2!
I give up and let Craig deal with it because I can't handle it beyond this point. I blame pregnancy hormones, but really, why should anyone be subjected to this run-around?
I had this same thing (almost) happen to me a few weeks ago..... I could not handle it either and I am not even pregnant. Scott had to finish the job!!!! I feel your pain! :)