I have asked myself a million times what the public hospitals could be like if the private one we chose is so irritating a lot of the time. We could get free health care along with everyone else at the public hospital but the reason we chose to go private (and get reimbursed for most of it through our insurance) was we wanted Craig to be in the delivery room with me for Sarah's birth. And we live really close to the hospital we chose so it is convenient for the pediatrician, it is new, etc.
However, the inefficiency of the administrative staff there continues to amaze me. I have to wonder if it's worse or actually better with the public hospital. I went to my six-week follow-up appointment with my OB last week (and complained about the doctor who delivered Sarah while I was there) and asked for my records and the kids records since we are leaving Doha. Dr. Rizvi said they'd type up a report for me and to come back in one week. So, Anna & I drove over yesterday and neither the pediatrician's nor the OB's people had made the copies. I got Anna & Sarah's files (because there wasn't much there anyway, just a couple of vaccinations) but have to go back again for mine because the report wasn't written for me. I will actually be surprised if it is ready today.
Also, getting "a copy of your files" is not like in the US. The pediatrician's receptionist had to tell the records-lady what we were "allowed" to have a copy of. Why not just copy the whole folder and be done with it? It is, after all, my health (or my children's health) we're talking about, not this hospital's health (or their concern anymore when I leave the country). I am really interested to see what is in my "report."